Cancellation Policies or Refund Policy

At Resham Culture, we aim to deliver the best quality products to our customers. If you receive a damaged or defective product, there is no need to worry—we are here to help. Once our team verifies the damage, your refund will be initiated. The refund amount will be credited to the original payment method used during purchase within 7 to 12 business days after verification. However, depending on your bank or payment provider, it may take a little additional time for the amount to reflect in your account.

We strive to maintain customer satisfaction with every order. However, due to the nature of our products and our commitment to offering competitive pricing, we do not accept returns or provide refunds for prepaid orders unless the product received is damaged or defective. All prepaid orders are considered final sale, and no exchanges or returns will be accepted under normal circumstances.

In the rare case that you receive a damaged, incorrect, or defective item, you must contact our customer support team within 7 days of receiving your order. You may be asked to provide clear photos or videos of the product as proof. In some cases, we may request the item to be returned for inspection. Our team will guide you through the process to ensure a smooth resolution.

If you have any questions or concerns regarding this policy, feel free to contact our support team. We are always here to assist you and ensure a hassle-free experience with Resham Culture.