Refund policy

Refund & Return Policy – Resham Culture

At Resham Culture, we are committed to providing high-quality products and a smooth shopping experience. If you receive a damaged or defective product, there is no need to worry—we are here to help. Once the issue is verified by our team, your refund process will be initiated. Refunds are typically processed within 7 to 12 business days after verification and will be credited to the original payment method used at the time of purchase. Please note that depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

We strive to ensure customer satisfaction with every order. However, due to the nature of our products and our commitment to maintaining competitive pricing, we do not accept returns or offer refunds on prepaid orders unless the item received is damaged or defective. All prepaid orders are considered final sale and are not eligible for return or exchange under normal circumstances.

In the rare case that you receive a damaged, incorrect, or defective product, you must contact our customer support team within 7 days of delivery. You may be required to provide clear photographic or video evidence of the issue for verification purposes. In some cases, we may request the product to be returned for inspection. Our team will guide you through the process to ensure a smooth resolution.

If you have any questions or concerns regarding our refund and return policy, please feel free to contact our support team. We are always here to assist you and ensure your experience with Resham Culture remains positive.